Been buying from this company a while now and never had a problem. The kit turned up today and the quality is brilliant, will definitely be ordering again wish I knew about this site sooner. Hi,I have just checked your order and we are within our shipping aim currently.
Package lost and bad support
I ordered toys for my daughter on 12th May and it stated 7-14 day delivery. Ordered the therapy game, it was packaged well and arrived in super quick time. I was scammed into a £50 per month streaming service. Claim your profile to access Trustpilot’s free business tools and connect with customers. Well today, the event is over and I do neither have the mats nor my money. The quality is not real rubber like the original car mat.
I’d Rather Give Money to the Scalpers
- Ordered the therapy game, it was packaged well and arrived in super quick time.
- I am very impressed with the product, at a very competitive price, it does state delivered within 14 working days, so order in good time if it’s for a special occasion.
- We are also so appreciative of you taking the time to leave a review.
- To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software.
- So no item and no return money, must call to your bank.Great company
I wish I were able to attach screenshots of their ‘customer service’ to here to show the true nature of this ‘business’. I have waited a month for the item to arrive, despite their website ‘proudly’ displaying 7-14 working days for worldwide delivery. Amazing products and customer service – can’t wait to reorder! The customer service was amazing and the products are to die for!! Last time I’ll deal with a company I’ve never heard of, now I’ve all the faff of trying to recover my money, thank goodness I used a credit card. Very very poor customer service – non-existent in fact.
- Nearly 1 month later im still waiting for the top that was ordered and have emailed again but received no reply yet.
- Seen this happen before with cheap shipping methods that utilize multiple methods of shipment and overly convoluted shipping methods with tons of random stops.
- More then happy with my purchase I bought 2 shirts for my son a few months back and he loved them now I have just received another 2 and the price is great and so is the quality!
- After a month of waiting we contacted them and they replied saying the items were expected in stock the following week and would be dispatched within two days (if the items had shown as out of stock we would never have ordered in the first place).
- When items didn’t arrive I emailed them and they assured me items were due in on 10th June.
- The support team sent me a photo of all the mat, and I agreed, it looks fine in the photo.
- I recently purchased a Flipper Zero, opting for the more expensive shipping option in hopes that it would arrive faster.
Extremely slow and unresponsive support, extremely slow processing times.
I paid extra for shipping, only to end up waiting longer than someone who went with the cheaper option. I recently purchased a Flipper Zero, opting for the more expensive shipping option in hopes that it would arrive faster. They took my money, and have been playing games with myself and many others for two weeks now. The whole process has been disgusting.Had their “senior support and head of community” make a statement on Reddit today to cover the mess they made, but make no mistake- the mess isn’t actually being cleaned, they’re just using the good old obfuscate, then guilt, then deflect playbook. Their support doesn’t care at all and keeps barfing up the same useless statements.
Your order was attempted delivery and unfortunately wasnt anyone in to take it. Have not received any correspondence from Top Flight, no order number or any details of my order and cannot find a telephone number to contact them. Took £30 from me and got nothing for my money. Ordered football shirt for Christmas present but it never arrived.
Multiple customers complaining of very long wait times or no order at all. The company have blamed me, posting from France and on here COVID to customers too. I would take all unverified reviews with a pinch of salt. Nearly 1 month https://www.ringospin-casino.com/ later im still waiting for the top that was ordered and have emailed again but received no reply yet. Emailed for an update and received a snippy reply from someone basically saying that they were dealing with my order and i had contacted them too early and i no right to be asking for an update yet. I am very impressed with the product, at a very competitive price, it does state delivered within 14 working days, so order in good time if it’s for a special occasion.
flipperzero.one
Around the same time, my friend also bought a Flipper Zero, but chose the regular, less expensive shipping method. It almost feels like they don’t actually have any support at all, and are using a chatGPT bot to try to feed token phrases to their customers to calm them down. Paid for expedited shipping, and it’s 13 days in currently on waiting and the package appears to be jumping around the US randomly.
Hi EmmaCan you please email us on with your contact number for me to call you please.Thank you.Gamearama Customer Care. Chased three times with only one curt response. Ordered a birthday gift for my son, I ordered it 4 weeks ago, no reply to email today, no phone number no gift, seems like a scam My daughter ordered from here using her own money.
Absolutely rubbish customer service. Company will call you and try to get you to take down your negative review – if this happens to you then at least wait til you see the refunded monies hit your account – the refund email is nonsense. After another three weeks still no dispatch e-mail or sign of the items I e-mailed them requesting a refund which they have ignored. After a month of waiting we contacted them and they replied saying the items were expected in stock the following week and would be dispatched within two days (if the items had shown as out of stock we would never have ordered in the first place). Dispatch email received straight away but the items never arrived.
Ordered an item a month ago, still not received …. The company refunded me without any explanation at all. I’m not removing anything – people need to be aware of where their hard earned cash is going, and if reading this saves someone from the aggro of dealing with you and that some child gets their birthday gift etc then I’m happy. Reading other reviews it would appear that you’ll get a line about the portal being down, or Shopify being slow.I’d suggest reviewing your business practices. Have contacted customer care but no reply…
I bought a shirt that didn’t fit nor suit when it arrived. Ordered a shirt for my younger cousin as a gift for his birthday, was super surprised by the total and didn’t realise i could get a genuine football shirt for this kind of price! Great Quality for the price and good delivery
Taking money for items not received is theft. Verification can help ensure real people are writing the reviews you read on Trustpilot. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
You can find the same items elsewhere at a cheaper prices and it accompanied by much better service. 4 weeks later I had still heard nothing so I cancelled my order and was told I would be refunded within 10 days. I was then told the items would be coming in stock within 2 weeks.
I made a order on the 12th may it stated on line the item was in stock after a week i called and was told the item was not in stock and awaiting stock i was at this point offered a refund. I trust Gamerama will see this review, please do not phone me, just refund my money please. Having read through these reviews I’m obviously not alone. Had to get my bank to block them as they kept taking money from my account even after they told me that my subscription had been cancelled Company will call you and try to get you to take down your negative review – if this happens to you then at least wait til you see the refunded monies hit your account – the refund email is nonsense… Had to get my bank to block them as they kept taking money from my account even after they told me that my su…
Very good people to work with and great quality clothing! Love this shop, Ellissa has great items and is super responsive. My order didn’t arrive quite right, but Ellissa made sure that I was sent my missing product and to keep the incorrect items. As per a couple of other recent reviewers – money taken instantly, confirmation email sent then…..
I emailed the company to query this, and having spent a good hour having read the awful reviews I wish I’d seen before I ordered I mentioned possibly needing to cancel my bank. The shirt is good quality and delivery was within a reasonable time. Wonderful boutique with great customer service and great quality clothing! I was charged for items which I found out were out of stock after I queried why I hadn’t received any dispatch or delivery information. As per my previous review I finally got a reply to my email saying refund had been processed and would take around a week to show on my account.
Truly awful service from start to finish. Surprise surprise no refund yet!!!! Now its the 5th july and still no refund. But due to the fact that i needed the item i said i would wait. My next step is to contact the consumer ombudsman as this is a poor way to handle customers
I have subsequently emailed them 5 times asking for and updated and then a refund with absolutely no response. When items didn’t arrive I emailed them and they assured me items were due in on 10th June. The value was excellent, as postage was charged once for several smaller items, whereas many other online providers with ‘free postage’ incorporated the cost of postage into the price for each item…. We perform checks on reviews Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines. Find out how we combat fake reviews.
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